The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
I would like you to be happy with your order. If you are not please contact me and we will work something out on an individual basis. I try my best to make sure things are shipped securely. If something is broken in the mail please send me a photo if possible of the broken item.
All of my work is handmade and goes though several firings so there are a lot of opportunities for little differences between each piece. Because I am not a factory the pieces are not going to be perfect, they will have little wobble here or a little bump there. The glaze will be a bit different from batch to batch. This is the beauty of handmade work! Isn't it wonderful? I hope you enjoy the pleasure of holding something made by hand just as much as I do!